ComReg calls on Eircom to reverse its minimum payment policy

This is the ComReg's reply to my original complaint about Eircom's proposed €20 minimum payment policy.

Dear Councillor Martin

 

In relation to your query below I wish to advise you that ComReg is concerned that the change will affect consumers who have found, up until now, this method of payment the best way of paying their Eircom bill. In particular, ComReg believes that Eircom's decision may have a very negative impact on the most vulnerable of consumers. ComReg has called on Eircom to reverse this decision in light of the serious and well-grounded concerns voiced by many stakeholders.

 

Rgds

 

Una

 

Una Marnell
Contact Management Team Leader
Commission for Communications Regulation